ICCS Services – ICCS24

ICCS24 Service portfolio

We bring you a complete portfolio of tools and methods to communicate effectively with your customers.

Consultancy Group

Due to wide range of equipment and modules related to contact centers and variety of functions and futures in different situations, it is necessary to review and design consciously before any action. contact centers include to many elements that integration between them is very critical

Contact Center Training

The result of all the efforts and processes in your business in the face of customers can be seen in your contact center. The most important factor in this area is your employees, which should always be up to date. At least 5% of your staff’s time should be spent training

INBOUND CONTACT CENTER

Having a single touch point is essential for customers of any business so that they can tell all their requests to the organization from one route. Inbound call centers are an essential requirement for all businesses

Outbound Contact Center

Still, the most effective way to communicate with customers for information or notification is through the outbound call center. Having this communication path will be very useful for your business. read more about that

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OMNI CHANEL CONTACT CENTER

In the new era, customers have several communication tools that they want to use to communicate with you in different situations. So you have to make it possible for them. Integration in these channels is very important

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BPO SERVICES

Our specialty is providing business services to you so that you can get the best results by focusing on the core business and avoiding non-specialist work. Your business processes are one of the most important elements of your success.

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