DEsign your own Contact center
Due to wide range of equipment and modules related to contact centers and variety of functions and futures in different situations, it is necessary to review and design consciously before any action. contact centers include to many elements that integration between them is very critical
Customer service advanced training
The result of all the efforts and processes in your business in the face of customers can be seen in your contact center. The most important factor in this area is your employees, which should always be up to date. At least 5% of your staff’s time should be spent training
choose your OUTSOURCING METHOD
The high financial and managing costs that call centers receive from the organization are very high, and if you don’t want to get involved in this challenge, the best way is to outsource it. Rest assured that if you make the right choice, you will pay less and have better quality.
Enjoy the best design and functions
ICCS Company has been established since 2014 in the field of training, consulting and providing specialized solutions for customer service and customer experience. Our company is trying to help all organizations and companies that have valuable customers be able to maintain this important asset well. Increasing customer satisfaction and improving their experience of using companies’ products and services is our transfer value to our clients.
CUSTOMERS ARE SMART, FAST AND PROMISING. IN TODAY’S DIGITAL WORLD, OUR WAY OF COMMUNICATING WITH CUSTOMERS IS CRUCIAL
Customer experience is the result of a set of emotional or logical perceptions of the customer during any direct or indirect interaction with a business. The call center is the main place to create this experience and as a result you know how effective, excellent and Having been successful will show you how much hope you can have for the future of your business.
ICCS Contact Center Solutions
Provide the latest management and technology solutions to be the best in providing services
Inbound contact center
Having a single touch point is essential for customers of any business so that they can tell all their requests to the organization from one route. Inbound call centers are an essential requirement for all businesses
outbound contact center
Still, the most effective way to communicate with customers for information or notification is through the outbound call center. Having this communication path will be very useful for your business. read more about that
omni CHANEL contact center
In the new era, customers have several communication tools that they want to use to communicate with you in different situations. So you have to make it possible for them. Integration in these channels is very important
Our specialty is providing business services to you so that you can get the best results by focusing on the core business and avoiding non-specialist work. Your business processes are one of the most important elements of your success.
ICCS Contact Center Training Academy
With more than 15 years of experience in training and designing various contact centers in various organizations and industries and using the best and most experienced teachers in this field, ICCS Company has come to the conclusion that training is the main effective factor in the process of increasing quality and Satisfaction
, and the role of training in call centers, in addition to raising the level of knowledge and skills of staff that directly affects customer satisfaction, has a significant role in increasing employee motivation and staying in the organization, which directly reduces costs and improving the work environment quality.
About ICCS Company
Company has been established since 2014 in the field of training, consulting and providing specialized solutions for customer service and customer experience. Our company is trying to help all organizations and companies that have valuable customers be able to maintain this important asset well. Increasing customer satisfaction and improving their experience of using companies’ products and services is our transfer value to our clients.